Costs & Destinations

We provide FREE shipping to the 48 states in the US(Hawaii, Alaska and Puerto Rico excluded).
And we DO NOT ship to PO BOXES or APO.
All our products are shipped from CA, US warehouse.

Shipping Time

The time frame of order delivery is divided into two parts:

• Processing time: 1 business days
• Shipping time: US: 2-7 days
• Due to uncertainties delivery may be delayed, please contact us if you do not receive the product in more than 8 business days

Refund

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For a return to be eligible, kindly email us at hi@luftrum.us to obtain a return address and a return label. Do not return your item to the original delivery address, as it won't be equipped to handle returns. Based on your location, we'll provide you with the closest return address. Ensure you return all received products, including bonus items, for eligibility.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@luftrum.us.

Return fee
Free

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.